Shipping & Return Policy
Golden Medical Supplies ships orders across Canada. We aim to process and dispatch orders as quickly as possible.
Order Processing
- Orders are usually processed within 1–3 business days.
- Orders placed on weekends or holidays may be processed on the next business day.
- Processing times may vary during peak periods.
Shipping Times
Estimated delivery times depend on the destination and shipping carrier. Most orders within Canada arrive within 3–10 business days after dispatch.
Shipping Charges
Shipping fees are calculated at checkout based on the product size, weight, and delivery location.
Incorrect Address
Customers are responsible for providing accurate shipping information. Golden Medical Supplies is not responsible for delays or lost packages caused by incorrect addresses.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and order details.
Return Policy
We want customers to be satisfied with their purchases.
Return Eligibility
- Returns must be requested within 14 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Certain healthcare and hygiene-related products may not be eligible for return due to health and safety regulations.
Non-Returnable Items
The following items may not be returned:
- Opened hygiene products
- Used medical supplies
- Clearance or final sale items
- Customized or special-order products
Return Process
To request a return, contact us at support@goldenmedicalsupplies.com with your order number and reason for return.
Approved returns should be shipped to the return address provided by our support team.
Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
